Frequently Asked Questions

Four core services: Software Development & IT Services, Digital Marketing & Creative Agency, Media Production & Content Studio, and Digital Product Design (UX/UI), which we also combine into industry-specific solutions.

Mainly SMEs with 10 to 500 employees, plus some listed companies and start-ups.

Yes. Every service can be commissioned on its own or combined into a one-stop package.

Absolutely. We explain every step in plain language, and a dedicated project manager follows up throughout.

Once paid in full, the IP in work created for you belongs to you, as set out in the contract.

One-off work is quoted per project; ongoing work is billed as a monthly retainer with a fixed team allocation.

Websites about 6 to 10 weeks, business systems 3 to 6 months, brand identity 4 to 8 weeks, brand films 3 to 6 weeks, depending on scope.

Projects start from HK$40,000 and retainers from HK$12,000 per month; we'll recommend the right scope for your budget.

Yes. Many clients begin with a 4 to 6 week discovery or prototype project before scaling up.

If off-the-shelf covers 90% of your needs, we'll tell you to use it. Custom only pays off when the process is your competitive edge or when off-the-shelf needs heavy manual workarounds.

Yes. We work in two-week cycles and demo at the end of each, so you can reprioritise the next one.

Once paid in full, the source code and IP are yours, with full documentation.

Yes. We start with a code review to assess whether continuing or rebuilding is more cost-effective.

Every project includes a 3-month warranty, then an optional maintenance retainer with SLA response times.

It depends on your sector and goals. We usually recommend at least HK$20,000 per month for the first three months of testing, then adjusting on data.

Organic traffic typically starts rising in 3 to 6 months; competitive keywords take longer.

Yes. We use an easy CMS and include training.

Yes. If you already have one, we keep the original file and simply define how it's used in the brand guidelines.

We agree KPIs up front: enquiries, cost per lead, conversion rate. Then we report monthly.

Typically 3 to 6 weeks from brief to delivery, depending on shoot days and post-production.

Commissioned work belongs to you once paid in full; licensed content is used within the scope set in the licence agreement.

You pay to use content we've already produced for our own channels, with no need to shoot from scratch. Ideal for training, social media and websites.

Yes: subtitles, dubbing and translation.

Yes, together with our digital marketing team for paid promotion.

UX is whether users can complete their tasks smoothly; UI is the look and interaction of the interface. We do both together.

Yes. We deliver Figma prototypes, a design system and developer documentation.

Strongly recommended. A small study with 5 to 8 users surfaces most major issues.

A mid-sized app typically takes 6 to 12 weeks from research to final design.

Yes. We start with a UX audit, then improve in prioritised phases.

Yes. All systems and websites include a warranty period, after which you can move to a maintenance retainer.

Weekly reports flag risks early; delays on our side are handled under the contract terms.

Yes. We regularly collaborate with in-house IT, other agencies and outsourced teams.

Yes. We hand over all source files, account access and documentation, and support the transition.

Yes. POS to e-commerce integration is the core of most retail projects: one member record, one inventory truth, one campaign engine.

Yes. We design content and flows for one-time compliance sign-off and keep an audit trail of every published change.

Referrals still check your website before calling. A credible brand converts the referrals you already earn and opens work beyond them.

Yes. One admin updates a listing once and it publishes to the website, portals and social formats together.

A process audit. We map orders, inventory and shipping first, then replace the highest-friction step, not everything at once.