01 — HOW WE WORK
HOW WE WORK
How We Work
Clear scope, transparent progress, measurable results. Our commitment on every project.
02 — ENGAGEMENT MODELS
Three engagement models
| Model | Best for | Billing | Term |
|---|---|---|---|
| Fixed Scope | Projects with clear goals, features and timeline | Fixed quote, 3–4 milestone payments | Per project |
| Retainer | Ongoing maintenance, marketing, content or design | Fixed monthly fee with allocated team hours | Minimum 3 months |
| Dedicated Team | Long-term extension of your tech or creative capacity | Monthly, by team size and seniority | Minimum 6 months |
03 — PROJECT MANAGEMENT
Full visibility at every step
Dedicated project manager
A single point of contact for every project.
Kick-off
Confirm goals, scope, KPIs, communication channels and owners on both sides.
Agile delivery
Two-week cycles, each ending with a demo and a reprioritisation of the next.
Weekly status report
Work completed, next week's plan, risks and decisions needed from you.
Collaboration tools
Jira / Asana for tasks, Figma for design review, Slack / WhatsApp / Microsoft Teams for chat, shared cloud folders.
Change control
Scope changes are raised in writing, assessed for time and cost impact, and actioned only once both sides agree.
04 — QUALITY ASSURANCE
Quality assurance
Code
Mandatory code review, automated testing, continuous integration and deployment (CI/CD).
Testing
Functional, cross-browser and cross-device, performance, and user acceptance testing (UAT).
Design
WCAG 2.2 AA accessibility and design system compliance.
Marketing and content
Proofread before publishing; every figure and claim must be sourced.
Go-live checklist
A standard pre-launch checklist for every project type.
05 — INFORMATION SECURITY & PRIVACY
Information security & privacy
NDA
Available before engagement.
Compliance
Hong Kong Personal Data (Privacy) Ordinance; GDPR-aligned handling where EU users are involved.
Least privilege
The team gets only the system access needed, revoked as soon as the project ends.
Account security
Two-factor authentication on all system accounts; credentials stored in an enterprise password manager.
Data storage
Client data kept only in approved cloud environments, with regular backups.
Framework
Information security managed with reference to the ISO/IEC 27001 framework.
06 — SLA (RETAINER MAINTENANCE CLIENTS)
Service Level Agreement
| Priority | Definition | First response | Target resolution |
|---|---|---|---|
| P1 Critical | System fully down or serious security incident | Within 1 hour | Within 4 hours |
| P2 High | Major function failing, business impacted | Within 4 hours | Within 1 business day |
| P3 Medium | Partial issue with a workaround | Within 1 business day | Within 3 business days |
| P4 Low | General enquiry or minor change request | Within 2 business days | Scheduled |
Response and resolution targets apply to retainer maintenance clients.
07 — IP & CONTRACTS
IP & contracts
Your IP
Once paid in full, IP in work created for you (source code, design files, video) belongs to you.
Third-party assets
Fonts, stock, music and open-source packages are used under their licences and listed at handover.
Standard contract set
Statement of work (SOW), payment terms, acceptance criteria, warranty period, confidentiality.
08 — FAQ
FAQ
What's the minimum budget?
Projects start from HK$40,000 and retainers from HK$12,000 per month; we'll recommend the right scope for your budget.
Can we start with a small pilot?
Yes. Many clients begin with a 4 to 6 week discovery or prototype project before scaling up.
What if the project runs late?
Weekly reports flag risks early; delays on our side are handled under the contract terms.
Can you work with our existing vendors?
Yes. We regularly collaborate with in-house IT, other agencies and outsourced teams.
Do we get everything back when the contract ends?
Yes. We hand over all source files, account access and documentation, and support the transition.
09 — BUDGET ESTIMATOR (OPTIONAL, SPEC 11.2)
Indicative budget estimator
Pick a service and scale for an indicative range, then request a firm quote.