CASE 03 — CASE STUDY
Calder & Lam Consulting
Brand identity & client portal
03 — RESULTS
+120%Website enquiries
-35%Processing time
78%Portal adoption
The Challenge
A referral-only firm with no professional brand presence and hours lost weekly to document chasing over email.
Our Solution
New brand identity and website positioned around the firm's specialisms, plus a secure client portal for document exchange and status tracking.
The Outcome
Website enquiries up 120% in five months. Document turnaround time down 35%. The firm now wins work beyond its referral circle.
Clients notice the portal before they notice the invoice. We finally look like the firm we always were on paper.