Resident app & property video

The Challenge

Slow listing updates, resident notices spread across paper and three chat groups, and listings that looked identical to every competitor's.

Our Solution

A resident app for notices, bookings and fault reports; a listing platform the team updates in minutes; and a property video package with 3D tours for every new listing.

The Outcome

Time to let down 28%. Resident adoption at 71% in four months. Enquiries per listing up 45%.

Listings move faster and the phone rings less. Residents found the app before we finished announcing it.